This is an interesting question as I have been racking my brain to think of examples where you would ring, ask or talk to an 'it'.
Here goes -
J'ai téléphoné à la police -------> Je leur ai téléphoné ( implying that you spoke to some humans)
J'ai téléphoné aux urgences ( A&E) ---------> Je leur ai téléphoné ( idem)
But a very good point!
There are only two genders in French -- he and she, masculine and feminine. "It" can be either one of the two, depending what "it" refers to. But the indirect object pronoun is lui in either case.
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