I still don't understand why "les" is the answer but not "ses". Please explain, thanks!
In this sentence, you will use 'les' instead of 'ses' as it is referring to an item of clothing (shoes) and because there are no ambiguity as to whom the shoes belong to.
See link to a previous answer: le-garcon-rentre-les-vetements-sales
I hope this is helpful.
Bonne journée !
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