incorrectly marking incorrect

Question

Hello, sometimes when I type the correct word, correct spelling, correct accents, correct punctuation, and everything, the word still gets highlighted as "different" than the example given.  Even though my answer is the exact same as the one given. What could be the solution here ? It is marking me down a lot of points I should'nt be marked down for.

Céline Pickard · Accepted Answer

Bonjour Kenna,
Could you give more details please? Which answers did you write correctly but got highlighted?
The new "correction" format highlights the differences between your answer and Kwizbot's rather than crossing them out in red and/or blue as before, and also highlights any differences where alternatives exist. It is then up to you to self-mark based on how close you feel your answer is to Kwizbot's. 
I hope this is helpful.
Bonne journée !

Céline Pickard · Answer

Bonjour Kenna,
I can't find the word "framboise" in the exercise above. So, I can't check the error(s) you've highlighted in your previous message. If the issue persists, get in touch directly via our Helpdesk adding screenshots of the corrections shown to you after submitting your answers in your email.
Merci de votre contribution !
Bonne journée !

Kenna Pospisil · Answer

here is an example. i wrote "framboise"as it should be, and it is highlighted for somereason